In this section you find the different order status available in the shop. Here you can also change their names and create your own if you wish.
If you create your own order statuses and want to communicate these, you must create an email template for this.
Order Status in Nettailer
In Nettailer, the order status is dynamically updated based on the delivery status messages received from suppliers for individual purchase orders. These messages not only provide status updates but can also include Tracking IDs and serial numbers along with the status update.
However, it's important to note that the ability to receive these updates depends on the technical capabilities of each supplier. In some cases, suppliers may not be able to support sending updates, resulting in no status changes for those orders.
- In some cases, suppliers may not be able to support sending updates, resulting in no status changes for those orders.
- Additionally, errors or exceptions in supplier handling can also lead to missing or delayed status updates, especially for certain products or non-physical items.
In cases where no order updates are received from the supplier, the order status can be manually updated locally through the order administration.
Please note that status updates in the system follow a one-way direction. Once a status has been moved forward, it cannot be reverted back to a previous status.
