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If you create your own order statuses and want to communicate these, you must create an email template for this.
Order Status in Nettailer
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In Nettailer, the order status
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is dynamically updated based on the delivery status messages received from
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suppliers
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for individual purchase orders. These messages
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not only provide status updates but can also include Tracking IDs and serial numbers
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along with the status update.
However,
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it's important to note that the ability to receive these updates depends on the technical capabilities of each supplier. In some cases, suppliers may not be able to support sending updates, resulting in no status changes for those orders.
- In some cases, suppliers may not be able to support sending updates, resulting in no status changes for those orders.
- Additionally, errors or exceptions in supplier handling can also lead to missing or delayed status updates, especially for certain products or non-physical items.
In cases where no order
- Firstly, if the supplier cannot technically support status updates, no updates will be received.
- Secondly, for suppliers who do generally support updates, there may be instances where errors occur in their handling or exceptions for specific products like non-physical items that prevent updates from being received.
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updates are received from the supplier, the order
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status can be manually updated locally through the order
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administration.
Please note that status updates in the system follow a one-way direction. Once a status has been moved forward, it cannot be reverted back to a previous status.
