Info
The return section lets you track RMA's & manage their status while communicating with the customer - very much like the ordering process.
Returns
The returns section will automatically show you new returns by default and the status is headed in a similar way to orders. You will be able to see information about the return date, Id, order number, invoice number, customer number and name. If you wish to view returns under a different status, you can select an option from the drop down menu and click “Filter”
Search
Status | What it means |
|---|---|
All | All returns regardless of their status. |
Order received | Returns requests received, but not yet processed. |
Processing | Returns which are currently being processed. |
Pending - Awaiting answer | Returns which are being processed. Waiting on a response from the customer, distributor or vendor. |
Pending - Awaiting return | Returns which are being processed. Waiting for the goods to be delivered back. |
Processed | Returns which have been fully processed. |
Delivered | Returns which are complete |
Cancelled | Returns which have been cancelled. |
The return form contains more information about the return together with the customer's contact details. You can also see which product(s) were returned. Set the status of the return and write a comment such as who the customer should turn to or what the customer should do in the next step to complete the return. If there is an RMA number, you can fill it in by clicking on the product where the RMA number is available. When you click "OK" for the return, an e-mail is automatically sent to the customer. Each time you change the status or enter a comment, a new email is automatically sent to the customer.
