Several emails are automatically generated by the shop at different times or events, such as when an order transitions from processing to dispatched. You can modify these emails by accessing them and clicking on the "Edit" option.
Warning!
It is crucial to complete the email templates before launching your store. In the "contact information" section, specify the "from" email address for each mail template. This ensures that customers recognise the sender and know where to respond if necessary.
While the store emails can operate without additional content adaptations, it is recommended to add your own content, such as "Thank you for shopping with your store name," for a professional and personalised touch.
Please refrain from removing any values in the templates, as they serve a purpose, and removing them may result in consequences.
The email templates that you can edit the sender are as follows:
| Description | Subject |
|---|---|
| An administrator has commented an order | An administrator has commented an order |
| Distributor products already exist locally | Distributor products already exist locally |
| Email domain change | Email domain change |
| Invoice mail | Invoice from $0 |
| Logged in from new IP address | Logged in from new IP address |
| Mail on rejected approval | Order rejected |
| Mail sent when an order is set to deleted | The order was set to deleted |
| Mail sent when an order is set to delivered | Dispatch Confirmation |
| Mail sent when an order is set to partly delivered | The order was set to $1 |
| Mail sent when an order is set to pending | The order was set to pending |
| Mail that is sent when the order changes to a user-defined status (not system specific) | Your order has changed status to $1 |
| Mail to a customer when a product package has changed | One of your product packages has changed |
| Mail to admin when a new order has been made | A new order has been made |
| Mail to admin when a new return has been created | A new return has been created |
| Mail to admin when a product has been deleted | A product has been deleted |
| Mail to admin when an order has been delivered to a retailer | An order has been delivered to a retailer |
| Mail to admin when an order has changed | An order has changed |
| Mail to approver when a new order has been made | You've a new order to approve |
| Mail to customer at inactive registration | You have been registered at the shop |
| Mail to customer at registration | A new customer has registered |
| Mail to the customer when a return has changed | Your return has changed |
| Mail to the customer when an order has changed | Your order has changed |
| Mail to the customer when he is activated | You've been activated (Sends customer a link to create their own password) |
| Order confirmation to the customer | Order Confirmation |
| Order receipt | Order receipt |
| Product notification to admin | Product notification |
| Product notification to customer | Product notification |
| Product promotion back in stock | Product promotion back in stock |
| Product promotion out of stock | Product promotion out of stock |
| Quote | Quote |
| Quote request to admin | Quote request |
| Quotes have been inactivated | Quotes have been inactivated |
| Reset password | Reset password |
| Verva order | Verva order notification (NA in UK) |
| Warning about expired products in agreement assortments | Notification that products in an agreement assortment have expired |
You are now able to create mail templates for your own order statuses with this tool.
Please Note
You may only create mail templates for "User created" order statuses. For "System statuses" you must edit its linked mail template.
Pulling order number and other data into store generated emails
You can add product name / order number into some of the the customer facing emails.
Note that depending on the template, the parameters can yield different results.
The following templates is using parameters.
| Description | Parameter |
|---|---|
| Mail on rejected approval | {0} Order number, {1} Name of approver |
| Mail sent when an order is set to deleted | {0} Date + Time + Comment, {1} URL link to order, {reference} customer reference |
| Mail sent when an order is set to delivered | {0} Date + Time + Comment, {1} URL link to order, {reference} customer reference |
| Mail sent when an order is set to partly delivered | {0} Date + Time + Comment, {1} URL link to order, {reference} customer reference |
| Mail sent when an order is set to pending | {0} Date + Time + Comment, {1} URL link to order, {reference} customer reference |
| Mail that is sent when the order changes to a user-defined status (not system specific) | {0} Date + Time + Comment, {1} URL link to order, {reference} customer reference |
| Mail to a customer when a product package has changed | {0} Bundle name, {1} Product name, {2} Article number |
| Mail to approver when a new order has been made | {0} Order number, {1} URL link to order |
| Mail to customer at inactive registration | - |
| Mail to the customer when a return has changed | {0} "Your return has changed", {1} URL Link to order |
| Mail to the customer when an order has changed | {0} Date + Time + Comment, {1} URL link to order, {reference} customer reference |
| Mail to the customer when he is activated (Sends customer a link to create their password) | {0} Username, {1} URL link to create new password, {2} URL link to webshop |
| Quote | {1} URL link to quote |
