In Nettailer, the order status is dynamically updated based on the delivery status messages received from suppliers for individual purchase orders. These messages not only provide status updates but can also include Tracking IDs and serial numbers.
However, it's important to note that the ability to receive these updates depends on the technical capabilities of each supplier. In some cases, suppliers may not be able to support sending updates, resulting in no status changes for those orders. Additionally, errors or exceptions in supplier handling can also lead to missing or delayed status updates, especially for certain products or non-physical items.
In cases where no order updates are received from the supplier, the order status can be manually updated locally through the order administration.
Please note that status updates in the system follow a one-way direction. Once a status has been moved forward, it cannot be reverted back to a previous status.
Netset can offer support for order status updates and can further explore the possibility of integrating with your ERP system to automatically update the order status based on factors such as invoice processing via custom development. Just get in touch if you are interested in enhancing your automated processes.
If needed, our team is always ready to investigate the status and causes related to a specific supplier or purchase order upon request (PDB)
