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If you create your own order statuses and want to communicate these, you must create an email template for this.

Order Status in Nettailer

To ensure that the order status in Nettailer is up-to-date, it relies on the delivery status messages received from the suppliers on individual purchase orders. These messages may include track-trace IDs and serial numbers along with the status update.

However, there are two possible scenarios that may impact the receipt of status updates from suppliers.

• Firstly, if the supplier cannot technically support status updates, no updates will be received.
• Secondly, for suppliers who do generally support updates, there may be instances where errors occur in their handling or exceptions for specific products like non-physical items that prevent updates from being received.

In cases where there are issues with updates, Nettailer offers the ability to investigate the status and cause of a specific supplier or purchase order, upon request (PDB). If no updates are received from the supplier, the order update must be done locally through the order admin.